WSET Level 1
WSET Level 1 課程概要
WSET Level 1 課程內容
WSET Level 1 授課形式
- 考試時間：45 分鐘
WSET Level 1 課程包括
WSET Foundation: Level 1 Award in Wines
WSET Level 1 注意事項
- 即日起，選擇測驗卷語言為繁體中文者，通過考試後將於證書上另行註記測驗語言為：Traditional Chinese
WSET Level 1
Wine Passions – APP Policies
Complaint and Appeal Policy
Wine Passions Limited believes that if a service user wishes to make a complaint or register a concern they should find it easy to do so. It is each establishment’s policy to welcome complaints and look upon them as an opportunity to learn, adapt, improve and provide better services in the future. This policy is intended to ensure that complaints are dealt with properly and that all complaints or comments by students or potential students are taken seriously.
The policy is not designed to apportion blame, to consider the possibility of negligence or to provide compensation. It is NOT part of each establishment’s disciplinary policy.
Each establishment believes that failure to listen to or acknowledge complaints will lead to an aggravation of problems, service user dissatisfaction and possible litigation. Each establishment supports the concept that most complaints, if dealt with early, openly and honestly, can be sorted out at a local level between just the complainant and each establishment. If this fails due to either the establishment or the complainant being dissatisfied with the result the complaint will be referred to the local legal department, and filed with WSET UK for any WSET related matters and legal advice will be taken as per necessary.
- All oral complaints, no matter how seemingly unimportant, should be taken seriously. There is nothing to be gained by staff adopting a defensive or aggressive attitude.
- Front line care staff who receive an oral complaint should seek to solve the problem immediately if possible.
- If staff cannot solve the problem immediately they should offer to get the manager or personal in charge to deal with the problem.
- The following person-in-charge should be in contact for any complaints.
- Mr. Davy Leung
- Email: firstname.lastname@example.org
- If you would like to meet in person, you could notify any staff at Wine Passions Limited and arrange a meeting. We guaranteed the information and context be confidential and the complaint will not prejudice the student’s result or eligibility to enroll in any current or future courses.
- When a complaint is received in writing it should be passed on to the named complaints manager who should record it in the complaints book and send an acknowledgment letter within two working days. The complaints manager will be the named person who deals with the complaint through the process.
- If necessary, further details should be obtained from the complainant. If the complaint is not made by the service user but on the service user’s behalf, then consent of the service user, preferably in writing, must be obtained from the complainant.
- A leaflet detailing the procedure should be forwarded to the complainant.
- If the complaint raises potentially serious matters, advice should be sought from a legal advisor to the establishment. If legal action is taken at this stage any investigation by the establishment under the complaints procedure should cease immediately.
- If the complainant is not prepared to have the investigation conducted by the establishment he or she should be advised to contact the local legal department for advice and be given the contact details.
- Immediately on receipt of the complaint the establishment should launch an investigation and within 28 days should be in a position to provide a full explanation to the complainant, either in writing or by arranging a meeting with the individuals concerned.
- If the issues are too complex to complete the investigation within 28 days, the complainant should be informed of any delays.
- The outcomes of the investigation and the meeting should be recorded on appropriate documentation and any shortcomings in the establishment’s procedures should be identified and acted upon.
- Each establishment should discuss complaints and their outcome at a formal business meeting and the establishment’s complaints procedure should be audited by the manager every six months.
- If the above steps have all been completed and the student is still dissatisfied, they may wish to file a complaint with WSET about the APP. Students could refer a complaint to WSET’s Quality Assurance Team at email@example.com.
Conflict of Interest Policy
Definition of Conflict of Interest
A Conflict of Interest exists where an individual has interests or loyalties that could adversely influence their judgement, objectivity or loyalty to APP when conducting activities associated with WSET qualifications. Examples of Conflicts of Interest include:
- The undertaking of any assessment of candidates by an individual who has a personal interest in the result of the assessment for any or all individuals concerned;
- The undertaking of any moderation of assessment of candidates by an individual who has a personal interest in the result of the assessment for any or all individuals concerned;
- The tutoring of candidates by an individual involved in the assessment process;
- The undertaking of a WSET qualification by any individual employed by an APP;
- The invigilation of a WSET assessment by any individual involved in the delivery of training leading to the assessment;
- The coaching of candidates by any individual involved in the assessment of candidate scripts or the authoring of exam questions;
- The employment by an APP of individuals engaged in the delivery of taught programmes or in the role of Internal Assessor in another APP;
- The investigation of a non-compliance incident by someone who is unable to act impartially. Some of these Conflicts of Interest can be managed and are therefore acceptable. For example, the marking of WSET Level 3 tasting assessments by Internal Assessors is verified by WSET to mitigate the risk of a Conflict of Interest.
- Other Conflicts of Interest will be managed and reviewed on a case-by-case basis. If Wine Passions is aware of any circumstances that would raise the possibility of a conflict of interest situation Wine Passions will declare to WSET for clarification and filing.
APP is committed to protecting your privacy. At all times we aim to respect any personal information you share with us, or that we receive from others, and keep it safe.
Below are some of the examples how your data is collected.
When you directly provide it to us directly
For example, when you subscribe to Wine Passions newsletter, respond to the survey conducted by Wine Passions, or register for a APP-hosted course or event.
When our systems collect information or personal information indirectly
For example, whenever you use a website or mobile application. The most common type of information collected is in the form of cookies (cookies are small text files sent by your computer each time you visit our website) but can also include personal information transferred by the device you are using to access our website. The manufacturer of your device or the provider will have the details about what information your device shares.
What personal information we collect. The type of information we collect depends upon your engagement with us. We may collect the following information about you:
- Your name, date of birth, gender and contact details (this could include your postal address, telephone numbers and email address);
- Purchases and orders made by you;
- Your payment card details (via the secured online payment platform, if you choose to register and pay online), or when you settle payment at our center using payment cards;
- Your marketing preferences;
- Your correspondence with us;
- In certain situations, information relating to health which may be required to support applications for reasonable adjustment and/or special consideration in the context of exams for WSET qualifications;
We use your personal information for a number of different reasons, which we set out below.
- To register you as a candidate with WSET and enable you to sit exams for WSET qualifications.
- To administer and conduct your exam, including making arrangements for reasonable adjustments and/or special considerations.
- To communicate with you and issue your exam results and qualification certificate as appropriate.
- To provide you with post-results services such as enquiries against results and appeals and solicit feedback from you on WSET qualifications.
- To send you information regarding the course or event for which you are registered (or which you have registered interest in).
- To process sales of products or services you have purchased from us.
- To verify your identity.
- To carry out research to better understand your requirements on the relevant products and services.
- To personalise, report on and improve the services and products we provide to you, and to provide you with a best-in-class customer service experience.
- To send you marketing communications including information about our qualifications, upcoming events and links to our blogs.
Data retention – how long do we hold your personal information
We will not hold your personal information for longer than is necessary for the purposes described in this policy. If, however, you have completed one of our qualifications we will retain your information for a longer period, in order to comply with our regulatory obligations.
We will make all possible precaution to protect your data given to us. Your information would be kept in a separate location and in case of a data loss, all these information would be destroyed remotely (in case of electronic data are kept). We have a separate procedure to review such data protection. Should you require to obtain a copy, please contact our staff at Wine Passions Limited.
The Person in Charge of the personal information collected and used would be kept under a electronic database encrypted with password. The password would be kept by only ONE responsible officer of Wine Passions AND the below person in charge. The password would, however be changed periodically in order to prevent random breakthrough by third parties if any.
In case of an unfortunate event of data loss, such as computer hardware break down or accident events such as fire or flooding, the person in charge who will be keeping all these personal information would be reviewing the actual data loss, and assess the list of individuals or groups being affected. The person in charge would be identifying and notifying those information owner about the data loss and following the consequential procedure and recovery steps if any, on case by case basis.
Below person is appointed as the data protection officer:
Mr. Davy Leung
Reasonable Adjustments Policy
Our APP seeks to assess all candidates in a way that puts them at no disadvantage, or advantage, over other candidates.
A reasonable adjustment is any action that helps to reduce the effect of a disability or difficulty that places the candidate at a substantial disadvantage in the learning and assessment situation. Reasonable adjustments are approved by WSET and put in place before the assessment activity takes place; they constitute an arrangement to give the candidate access to the qualification. The use of a reasonable adjustment is not taken into consideration during the assessment of a candidate’s work.
Reasonable adjustments must not give unfair advantage over candidates for whom reasonable adjustments are not being made or affect the reliability and validity of the assessment outcomes as detailed in the applicable Specification.
Reasonable adjustments may involve:
- Changing standard assessment arrangements, for example allowing candidates extra time to complete the assessment activity;
- Adapting assessment materials, such as providing materials in large text format;
- Providing access facilitators during assessment, such as a sign language interpreter or reader;
- Re-organising the assessment room, such as removal of visual stimuli for an autistic candidate;
- Facilities such as disabled toilets, stepless access and flexible seating arrangements or adjustable chairs/tables.
- Wine Passions would be trying our best to fulfill individual needs and eventually assess each situation on case by case basis. assess individual situation on case by case basis;
- Individuals should notify Wine Passions at the time of enrollment any special needs which may require accessible versions of course materials including the e-book. Individuals could request Wine Passions to produce accessible course materials for individuals on a per-request basis. Individuals should notify Wine Passions at least 6 weeks in advance for a set of Level 1, 2, or 3 materials in English; and 8 weeks to produce materials in other languages.
Special Consideration Policy
Special consideration is an action taken after an assessment to allow candidates who have been disadvantaged by temporary illness, injury, indisposition or adverse circumstances at the time of the assessment to demonstrate attainment.
Special consideration will not give unfair advantage over candidates for whom special consideration is not being applied or alter the assessment demands of the qualification as detailed in the applicable Specification.
A candidate may be eligible for special consideration if:
- Performance in an assessment is affected by circumstances beyond the control of the candidate. This may include recent personal illness, accident, bereavement or exam room conditions;
- Alternative assessment arrangements which were agreed in advance of the assessment proved inappropriate or inadequate;
- The application of special consideration would not mislead the user of the certificate as to the candidate’s attainment.
- Candidates could contact Wine Passions and apple for special consideration when they believe they have been disadvantaged at the time to permit them to demonstrate attainment. They should contact the APP representative at least 12 days to fill out the Special Consideration Application Form with supporting documents.
Diversity and Equality Policy
Our APP assures equality of opportunity for candidates by:
- Promoting open access to WSET qualifications (having regard to the legal minimum age for the retail purchase of alcohol and assessment competence standards);
- Ensuring that the format and content of all specifications, exams and other WSET materials do not discriminate unlawfully against anyone on the grounds of disability, age, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion or belief, sex and sexual orientation (having regard to the legal minimum age for the retail purchase of alcohol and assessment competence standards);
- Allowing candidates with special educational needs, disabilities or temporary injuries to access WSET assessments without changing the demands of the assessment in line with our Reasonable Adjustment and Special Consideration policies;
- Collating and monitoring data on candidate age, gender, ethnicity and access arrangements, which are reportable in a non-attributable format;
- Reviewing this policy regularly to ensure it continues to meet legislative and organizational requirements and is fit for purpose.
In case of any question regarding to Diversity and enquiries policy please contact the below APP responsible officer:
- Mr. Davy Leung
- Email: firstname.lastname@example.org
Malpractice and Maladministration Policy
The aim of this policy is to protect the interests of WSET students and safeguard the integrity of WSET qualifications by ensuring compliance with WSET Policies and Procedures. It provides a framework for the identification, reporting and management of any potential malpractice or maladministration and for the application of sanctions.
Non-compliance with WSET Policies and Procedures generally falls into one of two categories:
- Maladministration, where non-compliance is accidental rather than intentional; and
- Malpractice where non-compliance is intentional or the result of negligence.
The boundaries between maladministration and malpractice are not clear-cut. Some incidents may fall into either category depending on the wider context. Some maladministration incidents may become malpractice e.g. through failure to implement corrective measures, repetition of the incident, or subsequent attempt at non- disclosure or misrepresentation. A malpractice incident may be deemed to be maladministration if there are extenuating circumstances. Whether a situation is maladministration or malpractice will be determined by WSET following an investigation.
Malpractice or maladministration may include:
- Failure to adhere to the terms of Centre Agreement or WSET Policies and Procedures;
- Failure to comply with the APP Code of Conduct;
- Failure to carry out course or assessment delivery in accordance with WSET requirements;
- Failure to adhere to WSET’s candidate registration and certification procedures;
- Late student registrations;
- Fraudulent claim for certificates/fraudulent use of certificates/reproduction or forgery of certificates;
- Withholding of information from WSET which is critical to maintaining the rigour of quality assurance;
- Insecure storage of assessment materials;
- Submission of false or inaccurate information to gain a qualification;
- Cheating, including the use of unauthorized devices or materials;
- Disruptive behavior in an exam;
- Plagiarism of any nature by students;
- Impersonation (including forgery of signatures);
- Any action likely to lead to an adverse effect;
- Breach of confidentiality;
- Failure to a disclose Conflict of Interest;
- Issue of incorrect exam results/failure to issue results to students in a timely manner;
- Unauthorised reading / amendment / copying / distribution of exam papers;
- Failure to report changes in ownership / personnel / location / facilities;
- Denial of access to information, documentation, workforce, facilities;
- Failure to respond to WSET in a timely manner;
- Failure to return exam papers within the specified timeframe or to follow delivery and tracking regulations;
- Infringement of WSET copyright, trademarks, intellectual property rights and brand identity;
- Use of unqualified and / or unregistered educators or internal assessors;
- Misleading advertising / publicity.
Students would be asked to agree and to comply with WSET Awards rules and regulations upon signing up for any courses.
All students should refer any complaints to the complaints policy of Wine Passions if he/she believes any APP actions / maladministration would lead to them being disadvantaged.
Sanctions Applicable to Students/Candidates
The student is issued with a written warning that if the offense is repeated within a set period of time then further specified sanctions will be applied.
A Student’s exam result is disallowed. This may include invalidation and recall of a certificate already issued.
Disqualification from a Qualification
The student is disqualified from participating in the concerned qualification with immediate effect and further excluded from participating in any further WSET qualifications for a period of 12 months. This includes access to WSET materials.
The learner is disqualified from participating in any courses or assessments leading to WSET qualifications. This includes access to WSET materials.
Disqualification from use of WSET certified logos and postnominals
Actions bringing WSET into disrepute may result in the student or graduate being barred from use of WSET postnominals and WSET certified logos.
Cancellation and refund policy (From booking form)
- Vacancies are allocated strictly in the order that complete and valid application forms are received. An application form without the full fee or invoice request will be invalid and no course/exam booking will be made unless the full fee has been received prior to any deadline set or all vacancies being filled.
- All applications will automatically be booked and confirmed for a place in the exam(s) taking place in Hong Kong relating to that application. Any applicant who wishes to postpone their exam(s) will be required to pay an administration charge of HKD800 per exam (for request made before the relevant exam registration deadline) or the full exam retake fee (when request is made after the relevant exam registration deadline, subject to price changes from WSET in the UK), which may be subject to change according to the relevant academic year fee schedule. Candidates who have already taken and passed an exam will not be permitted to retake the exam. Candidates who have been unsuccessful at passing the exam may retake it as many times as required to achieve a pass grade, although this is subject to re- registration with WSET® after three years from the original registration.
- Candidates requiring special examination conditions because of dyslexia or other medical reasons must submit their request at the time of their application to Wine Passions Limited. Such requests must be supported by a doctor’s certificate or similar document.
- Wine Passions Limited reserves the right to change the published prices of its programmes or materials or cancel courses or examinations if necessary.
- Once an application form for the course has been received, no cancellation of the application will be permitted and any course fees (including any exam fees) will be forfeited.
- Any candidate who requests to defer their examination(s) to a subsequent intake or academic year for any reason whatsoever will generally not have their request accepted except in very exceptional cases and with the agreement of Wine Passions Limited and even if accepted, this will only be possible if there are any vacancies in the subsequent intake or academic year. Should Wine Passions Limited agree to such an exceptional case, the candidate will be required to fill in the Course Deferral Request Form available from Wine Passions Limited and the completed form MUST be returned to Wine Passions Limited together with the payment proof of an administration charge of HKD$800 plus ANY RELEVANT charges/ fees resulting from this deferral arrangement as stated in paragraph 2. All course deferral requests MUST be submitted to Wine Passions Limited for approval BEFORE the commencement of the last session of the relevant Unit Course(s). Wine Passions Limited may, at its absolute discretion and without giving reasons, reject any application for deferral of the Unit course(s). The administration charge will be refunded should the request for deferral be rejected. Should Wine Passions Limited accept any deferral request, the candidate will have to purchase any new course materials if WSET® has changed the version of the materials since the candidate’s original application. Please note that it is the CANDIDATE’S responsibility to ensure that they have the study materials relevant to the exams they will be sitting in the event of any deferral. Wine Passions Limited accepts NO responsibility whatsoever for candidates who endeavour to take an exam based on outdated study materials. The concerned candidate will also be required to pay the new exam fees due to any change in exam fees since the candidate’s original application. No deferral requests will be valid without a proper written request made to Wine Passions Limited, payment of the administration charge in advance and written confirmation from Wine Passions Limited.
- All courses and examinations are subject to minimum numbers. Wine Passions Limited reserves the right to cancel courses and/or examinations if there is an insufficient number of students.
- Minimum numbers of fully paid students are required for a particular course, including intensive course schedule (if any), to run. If on reaching the application deadline, there are insufficient students to run a particular course or programme, that course or programme will be cancelled and a full refund will be arranged for those students who have already paid. Students must note that refunds can take six to eight weeks to process.
- It is a WSET® requirement that candidates show photo proof of ID on the day of the examination. Candidates will not be permitted to take part in the exam if they are unable to do so for whatever reason.
- Examination results will be notified by the APP approved personnel, and the official result will be made available for pick up or by post. If no mailing address is provided, candidates will be contacted to collect the exam results at Wine Passions Limited.
- If an organisation requests an invoice for a place on a course for one of its employees and that employee, at any time subsequent to the invoice being raised, leaves the organisation’s employ, for whatever reason, the organisation which requested the invoice remains liable to pay the full course fee.